Questions & answers
For users, dealers and manufacturers. Not listed? Write to us.
FAQ
Users
Everything about installation, operation and data.
See the models side by side → App & platform privacyYes – as long as there is a cable route from the cistern into the house (e.g. an empty conduit). The sensor hangs straight down inside the cistern, while the WaterGuard controller must be installed in a weather-protected location. The myCistern app comes pre-loaded with tanks from established manufacturers including Graf, Garantia, 4Rain, Roth and Geratec. And no worries if yours isn't listed: any tank can be configured manually from its dimensions – even if you don't know which model you have.
B2B
Dealers, distributors & OEM
The questions partners ask us most often.
Question not listed? Write to us →